Strategy and Business Results Drive the development of a business aligned, standards based, strategy for Zoetis Platform services and solutions. Act as an innovation enabler and proactively bring forward opportunities and solutions that can drive cost effective service delivery and enable revenue growth and profitability for the company. Deploy appropriate internal and external controls to deliver reliable platform infrastructure and services that are Disaster and Audit Ready, with SLAs that strive for 24x7 availability, 100% uptime. Create appropriate metrics/KPIs and then track, report upon, and proactively communicate results from system/platform performance monitoring.
Architecture, Delivery, and Support Develop, deploy, and maintain integrated, standardized solutions and services for the company, including:Windows Server and hypervisor-based solutionsHybrid cloud and on premises infrastructure solutions and architecturesAutomation and support tools Terraform, Chef, etc.Converged and Hyper-Converged infrastructure hardwareDisaster Recovery and Data Protection (Backup/Restore) solutionsTechnology standards & roadmapsVendor Management Maintain and enhance the enterprise systems architecture. Ensure adherence to standards and polices for platform technology components, and integration between related system, application, and infrastructure architectures. Drive the standardization and rationalization of the Zoetis platform infrastructure towards a clearly defined, optimized, and enhanced end-state architecture. Assist in the creation, maintenance and communication of the Zoetis platform and other related technology architecture(s), including relevant design and technology standards Engineering-level (L4) support of all Windows Server, on-premises and cloud virtualization platforms and services Lead efforts to keep supported platforms current, .e.g. preparation of OS install repositories, OS patching process and patch deployments, and creation and customization of server build templates as new versions are released, and documentation updates Facilitate and/or participate in weekly status review calls with platform managed services provider (MSP) operational resources Provide direct oversight and direction of daily MSP operational support activities Lifecycle management of all relevant technologies
Organization Manage platform infrastructure within defined annual operating and capital budgets consistent with established financial guidelines as part of the overall ITS budget Create, deploy, and maintain appropriate processes and practices to facilitate operational and organizational success. Continuously look for improvement, development, enhancement opportunities. Assist in the creation and maintenance of a positive, can-do, client-focused culture in the infrastructure team helping to make the ITS a great place to work. Additional responsibilities in collaboration with other ITS groups: Collaborate with and provide architectural, design, and engineering direction to other Infrastructure Teams such as Application, Database, Desktop, Network, Security and Service Desk/Site Services to ensure appropriate architecture and processes are developed, maintained, and followed Gather requirements from business and application teams and their vendors to architect, design, and implement appropriate server and storage solutions Provide appropriate technical and operational input to the sourcing and procurement of infrastructure hardware and software purchase, licensing, service, and maintenance contracts, etc. Interact with vendors and other technical support groups for monitoring and management, systems maintenance, and enhancements of supported platforms Project a culture of flexibility, get it done, collaboration, how can I help?, Keep It Simple. Willingness and desire to engage and learn multiple platform technologies; openness and ability to design and support various platform technologies
KNOWLEDGE, SKILLS, ABILITY REQUIREMENTS:
Education University Degree in a recognized, and relevant technical, or business-related field, or equivalent practical experience
Experience (at least 5 years of experience in the following areas): Clear understanding of IT Infrastructure lifecycle: Architecture, Design, Implementation and Operations Strong working knowledge of all areas of IT Infrastructure Familiarity with system development and operational process methodologies Experience working across diverse technical teams Desire to work in a team-oriented environment and proactively drive technical solutions that meet business needs and increase business productivity and/or business efficiency Experience in a commercial environment, preferably life-sciences Knowledge of pharma/animal health or similarly regulated businesses including audit response experience Excellent understanding of one or more of the following: Windows Server, Virtualization technologies such as VMware ESX, vSphere, vCenter, Hyperconverged Infrastructure (HCI), Data Protection solutions, disaster recovery and replication solutions Solid understanding of networking concepts and functionality as it relates to platform architecture and design Knowledge of and experience deploying infrastructure (IaaS) solutions to Cloud platforms Azure/AWS preferred Familiarity with cloud automation and monitoring tools such as Terraform, Chef, CloudHealth Proven ability to architect, engineer, design and deploy new and existing technologies for large enterprises Ability to see the long-term industry direction and understand how the projects they are driving fit into the business strategy. Ability to take input from multiple sources and be able to formalize stable, cost-effective solutions Ability to write technical documentation in a format understandable and usable by on- and off-shore Level I, II and III personnel Understanding of Systems and Infrastructure Lifecycle Management Experience implementing and utilizing stringent change management processes
Position may require off-hours work in support of required technologies
Full timeRegularColleagueZoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of @zoetis.com. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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