Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Position Description :
General Summary Statement
The Scheduler works collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. The Scheduler performs all outpatient scheduling, registration and insurance verification functions.
Essential Duties and Responsibilities
Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system.
o Ensure complete accuracy when scheduling patients' exam to include informing patients of all required information necessary on day of exam.
o Verify appointment availability for each request using the current scheduling system.
Maintains and protects the patient's confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable
o Scans necessary documentation into Patient Record in PennChart
Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner
Accepts changes in assignment in the spirit of good teamwork; accepts constructive feedback about performance or behaviors; demonstrates creative thinking and problem solving relating to issues or concerns.
Minimum Requirements :
Education Training and Experience
High School graduate or equivalent
Bilingual in English and Spanish preferred
Previous registration and/or insurance verification experience required.
Knowledge of medical terminology
Good Computer Skills. Ability to learn all software applications
Excellent oral and written communication skills
Highly organized, efficient work habits
Sound analytical, problem solving and planning skills
Demonstrates ability to interact with a variety of individuals in a calm, professional manner
Additional Information :
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
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