Job Description: Analyst is responsible for working with customers (both internally and externally) to determine what and how systems both front, mid and back end need to change to allow for required modular changes to the WI Medicaid application. Will work as part of a team to review current system process, capabilities - further review and compare that to RFP requirements and response details. Complete the GAP analysis and review - further documentation and communication of these requirements to leadership who then helps to determine the 2nd phase of this effort which is the enhancement phase (what are we changing Additional Information: Need candidates with excellent customer service skills. Strong communication skills, strong analytical skills and a CAN DO or better yet HAVE ALREADY DONE attitude. Willing and eager to learn and grow. Ideally have worked in an environment that drives a product for an external customer vs. only internal customers. Should be able to review GAPS, identify how to close GAPS, work with nationally leveraged resources to complete work.