• JBS Carriers
  • $36,180.00 -53,850.00/year*
  • Souderton, PA
  • Customer Service/Call Center
  • Full-Time
  • 210 Cowpath Rd

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We currently have an immediate opening for a Customer Service Representative in our Souderton, PA MOPAC Rendering facility. The ideal candidate will work closely with our Sales, Support, Dispatch, and external customers in regards to the servicing & continued growth of our rendering accounts.

QUALIFICATIONS:

* Ability to effectively present information and respond to questions from management, clients, customers, and the general public
* Strong computer skills (Microsoft Word, Excel, Outlook)
* Excellent customer service attitude and skills
* Must have outstanding communication skills both written and verbal to manage customer transactions via phone and email
* Must be able to set goals and reach deadlines
* Ability to maintain strong working relationships with internal and external customers
* Perform various clerical functions to analyze and support customer accounts
* Must pay strong attention to detail
* Must be able to work in a team environment

RESPONSIBILITIES:

* Process customer orders/changes according to established department policies and procedures.
* Data entry (new accounts, cancellations, driver ticket entry, etc.)
* Assisting customers with their questions and complaints regarding services
* Follow up with our customers in a timely and professional manner
* Support the Sales Team Lead and other Management with meetings, reviews, and updates on accounts
* Build a strong knowledge of JBS products and services
* Perform other duties as needed and directed by management

One year of experience in a fast-paced service related position required. Bi-lingual a plus, but not required.

JBS is an equal opportunity employer

EEO/AA/Vets/Disabled


Associated topics: call center, call center associate, client, customer care associate, customer care representative, customer service, internship, service agent, support, telephone

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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