AV Service Technician, Senior - West Chester


: $52,495.00 - $100,550.00 /year *

Employment Type

: Full-Time


: Facility Maintenance

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Title: AV Service Technician, Senior
Our client is an industry leader with amazing growth opportunity and cutting edge technology.
SUMMARY: AV Service Technicians are responsible for repairing and maintaining audiovisual and multimedia systems.
The Service Technician reports directly to the Service Manager
PRIMARY DUTIES: The Service Technician shall be responsible for but not limited to the following:
Work to achieve 100% customer satisfaction 100% of the time
Proficient with computers, including audiovisual applications (ClearOne, AMX, Crestron, Polycomm, etc.)
Perform service calls, troubleshoot, and resolve problems with A/V systems
Perform preventative maintenance of contracted systems
Load and test control code
Load and tweak DSP files
QA systems after performing work
Train clients on use of A/V systems
Assist in systems installation when necessary
Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems
Maintain a professional appearance and attitude
Resolve all customer service issues with management
Maintain all associated paperwork in a timely manner (timesheet, expenses, etc.)
Follow system drawings and wiring details
Submit markups when needed
Van inventory, maintenance and appearance
Full compliance with company's policies and procedures
Other duties as deemed necessary by management
Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems.
An ability to use discretion and good judgment with regard to sensitive or confidential information.
Must have a clean driving record
Ability to work flexible hours
EXPERIENCE: A minimum of three years of related Audio Visual experience and an InfoComm CTS designation or significant progress towards it.
QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED EDUCATION: High school diploma or equivalent.
Ability to drive a company van to client sites
Ability to stoop, kneel, bend at the waist, and reach on a daily basis
Ability to safely use ladders, scaffolding and lifts
Regularly use hands and fingers to handle, control or feel objects
Regularly see details of objects that are less than a few feet away
Regularly speak clearly so listeners can understand
Regularly understand the speech of another person

Frequently work on projects that require deadlines
Ability to lift and carry up to 40 pounds
EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible. Ability to work flexible hours is required.
TRAVEL: 90% travel required to client sites within two hours. 10% travel to client sites further away with possible overnight stays.

Associated topics: director, facilities, housing property, management, manager ii, manager facilities, office manager, property manager, superintendent, supervisory * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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